A. O. Smith Announces Leadership Changes to Drive Growth and Enhance Customer Experience

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David Chisolm Promoted to Vice President and General Manager of APCOM and Water Systems, Betsy Curran and Rusty Hendrix Assume New Roles

A. O. Smith, a leading manufacturer of water heaters and related products, has announced a series of leadership changes aimed at driving growth and enhancing the customer experience. David Chisolm, the current vice president of marketing and customer experience, has been promoted to vice president and general manager of APCOM and Water Systems. Chisolm’s promotion comes as a result of Darrell Schuh, the previous general manager, accepting a new role within the company. These changes will take effect on April 1st.

David Chisolm Takes the Helm at APCOM and Water Systems

David Chisolm, a seasoned professional with over 17 years of experience at A. O. Smith, will now lead the parts division that supports the company’s water heater manufacturing facilities, OEM and service parts, as well as the pump and expansion tank business line. Chisolm’s career at A. O. Smith began in 2004 as a retail marketing manager, and he has since held various roles within the company. In 2014, he was appointed as the vice president of marketing, and in 2020, he assumed the position of vice president of marketing and customer experience. Chisolm’s extensive tenure and expertise in marketing and customer service make him an ideal candidate to lead APCOM and Water Systems.

Betsy Curran Promoted to Director of Marketing and Customer Engagement

Betsy Curran, who currently serves as the senior manager of channel marketing, has been promoted to the role of director of marketing and customer engagement. In her new position, Curran will be responsible for brand management, channel marketing, pre-sales training, and digital strategy. She joined A. O. Smith in 2018 and has quickly risen through the ranks, showcasing her talent and dedication. Prior to joining A. O. Smith, Curran held a leadership position at an advertising agency in Nashville, where she gained valuable experience in brand management and marketing.

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Rusty Hendrix Assumes Expanded Responsibilities in Customer Service

Rusty Hendrix, the director of customer service, will now take on additional responsibilities within the department. In his new role, Hendrix will oversee field service engineering, the contractor service network, technical training, order management, transportation planning, warehouse replenishment, and technical support. With over 27 years of experience in the manufacturing sector, Hendrix brings a wealth of knowledge to his expanded role. He joined A. O. Smith in 2006 and has held various positions in materials and distribution management, making him well-equipped to lead the customer service team.

Conclusion:

These leadership changes at A. O. Smith reflect the company’s commitment to driving growth and enhancing the customer experience. With David Chisolm at the helm of APCOM and Water Systems, Betsy Curran leading marketing and customer engagement, and Rusty Hendrix overseeing an expanded customer service department, the company is well-positioned for continued success. These talented individuals bring a fresh perspective and a wealth of experience to their new roles, which will undoubtedly strengthen A. O. Smith’s brand awareness and customer service support. As the company moves forward, it is poised to further solidify its position as a leader in the industry as hot water repair.

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