How Water Heater Warranties Work Explained
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Understanding Manufacturer Warranties for Water Heaters
Water heaters are essential appliances in every household, providing hot water for various daily activities. However, they are not built like they used to be, and understanding the warranty and maintenance aspect is crucial for homeowners. I’ll explain all the details and ins and outs of manufacturers’ warranties from most of the common brands you’re going to find in the market. So let’s get started.
Plumbers and Water Heaters
First and foremost, plumbers do not make these water heaters; they only install them. In general, plumbers are going to warranty things like solder fittings, loose connections, and anything they do wrong during installation. However, they are not going to warranty the tank itself; this is the responsibility of the manufacturer.
We’ve been installing water heaters for 15 years and have received thousands of calls about issues such as the water heater not being hot, leaking, or other problems. Consumers need to understand that this is not our water heater; we did not build it. We only buy it and install it for you. Essentially, when you get a water heater from a plumbing company, you have to understand that they’re only going to warranty what they touched.
Plumber Responsibilities
If they leave a loose fitting, that’s their fault, and they have to replace it. If it starts leaking out of one of the fittings or one of the supply lines, that’s the plumber’s responsibility. In California, you have one year to warranty all of your work. After one year, wear and tear can occur, and things happen. In that case, you’re going to either have to pay to have a plumber come and fix something after a year, or if it’s the water heater company, you need to call the manufacturer and address the issue with them.
Manufacturer Responsibilities
Now, you can always call your plumber, and they’ll generally take care of you, but you have to understand that it’s not their responsibility as they did not make the water heater. This is where the manufacturer’s warranty comes into play. Manufacturers are responsible for the tank and other components they produce. However, water heaters are not built like they used to be. They have a lot more problems than they used to. In the 70s, you could buy a water heater, and it would likely last 30 years. Nowadays, they often last just over the warranty period, and then the manufacturer gets to sell you another water heater, which is great for them but bad for you.
Extended Warranties
To address this issue, we do sell additional labor warranties to basically take ownership over the water heater and cover you so that you don’t have any additional expenses. The price varies based on the purchase cost and how much things break. This extended warranty is not included in most of the product costs, so it’s something to consider when purchasing a new water heater.
Conclusion
I hope this post has been helpful in explaining the responsibilities from the plumber’s standpoint and what you can expect as the owner of the water heater. Understanding these aspects can save you a lot of trouble and unexpected expenses in the long run.
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